Case Studies: Organizational Assessment
The Camden Coalition of Healthcare Providers (CCHP) works with healthcare providers, hospitals and physician practices to improve the care and coordination of healthcare for Camden residents while decreasing costs. As a national model highlighted by President Obama and featured prominently in the national media, CCHP initially needed assistance in forming its first board of directors.
From this work, CCHP continued its work with the Support Center to help solidify its operational structure and provide strategic advice and coaching to its executive and senior leadership team.
The Support Center helped the Camden Coalition of Healthcare Providers achieve the following impacts:
- An updated and revitalized board structure with appropriate roles, by-laws and operating procedures,
- Provided strategic advice to the senior leadership team on organizational structure, systems to measure impact and role definition of senior executives,
- Created alignment of CCHP’s core programs with future strategy and a map for CCHP’s future organizational chart and staffing plan.
REACH Prep was in founded in 1994 to prepare and motivate young Black and Latino students from low- and moderate-income families for success in their secondary school and college careers. In the face of external and internal changes—scholarships affected by economic recession, more stringent expectations among funders and staff and board turnovers—the organization needed to assess its strengths and weaknesses and develop a plan for the future.
The Lone Pine Foundation asked the Support Center to provide an organizational assessment, because according to Lucy Ball, Executive Director of Lone Pine, “We look at our grants as investments. We want to fund well-run organizations in a manner that has greatest impact.”
The Support Center helped REACH Prep:
- Gain a better sense of its institutional vision,
- Clarify ongoing goals and ways to meet or exceed those goals,
- Make clear the separate duties and responsibilities of board and staff members.
“We saw a marked improvement in short-term outcomes a year after the assessment. They had a greater insight in some [programming] challenges they were facing, and made progress in effectively addressing them through improved staffing.”
Christeen Bernard Dur, Associate Director, Lone Pine Foundation
Contact (212) 924-6744 ext. 302 or email Carolyn Champ, Associate Executive Director, to learn more.