Volunteer Coordinator

Website The Bowery Mission


The Volunteer Services team provides critical support across the organization with the help of approximately 16,000 volunteers each year. As we implement a new strategic plan for our Volunteer Services area, the Volunteer Coordinator will play an important role in expanding and increasing the effectiveness of this department. The Coordinator will be an important face of The Bowery Mission to volunteers and other stakeholders, able to welcome and lead groups with a high standard of hospitality and professionalism. He or she should be comfortable leading teams and speaking to groups of various sizes and backgrounds. The Coordinator will be responsible for collaborating daily with client-facing staff to assess needs, and leveraging volunteer services to fill those needs. The Coordinator will interact daily with volunteers and will actively collaborate with the Development team, helping to build partnerships and continually improve the volunteer experience. The role includes responsibility for specific volunteer shifts, and may require some work on occasional weekends. The Volunteer Coordinator must be available to work Thanksgiving Week and Thanksgiving Day. This role will be primarily based at our Tribeca Campus but may require travel to other program sites on occasion. This position is not suitable for remote work.

Reports to: Senior Manager, Volunteer Services

Specific responsibilities include but are not limited to:

Work with the Volunteer Services team to ensure a high quality volunteer experience, focusing on greeting volunteers, hospitality, troubleshooting issues, and successful deployment across various tasks.
Build relationships with volunteers both in-person and on the phone, and maintain accurate records in Volunteer Hub database.
Minimum of two years professional experience, preferably in the non-profit sector
Experience in managing volunteers within individual or group settings preferred
Passion for the mission of The Bowery Mission and compassion for those experiencing homelessness and poverty in NYC
High integrity that builds trust with internal and external stakeholders
Strong interpersonal and customer service skills and a genuine desire to engage deeply with supporters from a diversity of backgrounds
Ability to take direction, lead and motivate others, and creatively problem-solve
Ability to thrive in a fast paced and dynamic environment
Strong written and verbal communication with good public speaking skills
Organized and detail-oriented
Proficiency in Microsoft Outlook, Excel, Google products
Database experience a plus (Volunteer Hub)

The Bowery Mission takes the health & safety of our staff, guests, clients, and volunteers very seriously, and especially as it relates to the current Covid-19 pandemic.

In partnership with the NYC Department of Health & Mental Hygiene, we have modified our services to stay up-to-date with the latest health and safety guidelines that continuously evolve based upon new information and research. We greatly value the contributions of essential workers in roles like this one and have designed protocols around personal protective equipment, social distancing, cleaning and sanitation, and building capacity in order to protect our staff and those we serve.

To apply for this job please visit bowery.bamboohr.com.

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