Recap: November 4th’s New Jersey Impact Investment Gathering

The Support Center recently held the second New Jersey Impact Investment Gathering at the Livingston Campus of Rutgers Business School, building off the inaugural gathering held in May.  At that first gathering, five social enterprises presented to the audience.  At this November gathering, nine social enterprises (listed below) presented in three different categories – early stage nonprofits, scaling nonprofits, and early stage for-profits.  The leaders of these organizations pitched their impact and business models, demonstrating how they can achieve social impact and financial sustainability or profitability at the same time.  They appealed to the large audience of funders, investors, and lender for a range of investments – both in money (grants, equity, loans) and time (pro bono services, advisory support, networking).  Participants gave feedback to the presenters and offered a great deal of advice and suggestions to help the social enterprises grow and get access to capital.  The event was particularly successful in connecting like-minded people and fusing disparate networks together in support of the New Jersey impact economy.  

Please check out these social enterprises and contact us if you’d like more information!

Build with Purpose
Talino EV Management Systems, Inc.
Forward Ever Sustainable Business Alliance
Just Peachy Salsa Program (Food Bank of South Jersey)
Bricks 4 Kidz 
Grades 4 Life
Revolution Outboards
Soups & Sweets Culinary Training Program (Jewish Family & Children’s Service of Southern NJ)
Camden Dream Center

We look forward to holding more gatherings in 2017 and continuing to grow this community and help social enterprises thrive! 

Since 2014, the Support Center and Rutgers Business School joined the Office of Faith Based Initiatives in a collaborative effort to build a pipeline of capital for New Jersey social entrepreneurs. For more background on the initiative, please click here.

Weren’t able to make the New Jersey Impact Investment Gathering? We’ve got you covered! Check out this exclusive video and photo gallery from the event down below! 


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The Balance of Power Between Boards and Executive Directors: How to Share Authority

Katherine is a Partner at Growth for Good and has worked as a fundraising professional for more than 20 years. She has been involved with every aspect of fundraising and has developed special expertise in government appropriations and public competitive grant sources. She has led clients successfully through board development, strategic planning processes, capital campaigns and annual campaigns, and has vast experience in developing and managing public/private partnerships. To learn more, please click here.

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Written by Katherine DeFoyd

What constitutes a healthy relationship between an executive director and a board of directors? How can organizations strike a healthy balance of power?

These are the questions Growth for Good helps nonprofits with every day.  
Most successful executive directors are entrepreneurial self-starters. They are mavericks. These characteristics inspire them to provide services to the world that the free market cannot provide, e.g., arts education, youth development, senior services, affordable healthcare. They lead lean organizations with fewer resources than their for-profit counterparts. And, while their “get it done” attitude is what makes them successful, unchecked, it can be a barrier to healthy board relations and organizational growth. 
Executive directors often feel they do not have time to seek input from board members, thus making decisions in a vacuum. Board members are left asking themselves “Why are we here?” When board members have minimal opportunity for meaningful input beyond basic legal and fiduciary oversight and fundraising, they lose interest, pull away, and stop contributing energy, ideas, and money. This disinterest further drives the executive director to act alone.  We call this downward spiral the “Lone Ranger Syndrome.”
Growth for Good believes that healthy board and executive director relations come down to thoughtful and inclusive planning processes and honest and ongoing communication of progress toward goals.
As one executive director said, “You can’t build an airplane while you are flying.” Good planning must include an organization’s executive director/staff and board leadership. This includes all planning categories: strategic planning, fundraising planning, and event planning. Plans should not be expressed in a few PowerPoint slides with broad sweeping statements and visions of grandeur. Instead, plans should include:
  • agreed upon and clearly defined goals;
  • time-bound and measurable objectives;
  • realistic budgets;
  • specific tasks; and
  • well-defined roles and responsibilities. 
An inclusive planning process is time-consuming and less efficient than some executives would like. But it is essential that it include board and staff members so there is real buy-in with their responsibilities. By helping to set the vision, board and staff members are eager to do their best work.  
Another executive director said, “Too many nonprofits only present a rosy picture to their board and sweep challenges under the rug.”
Both formal and informal communication is essential to board/executive director cooperation. Board meetings are the forum to report on program progress, budgets, and to make governance decisions. Informal communication between board meetings among staff and board members is also critical. This builds trust. Staff members feel safe and can be frank about progress (or lack thereof) toward an objective. It also allows board members to become advocates and help offer solutions, find extra resources, and use their executive intellectual skills to move the agenda.  
The Support Center provides a series of workshops on planning and board development here in the greater New York, New Jersey, and Connecticut area. To find out more about the Support Center’s services, visit our website:

Managing FEAR! 10 Tips To Help Improve Your Public Speaking Skills

Laurie Krauz has helped men and women from all over the world and all walks of life achieve their own personal and professional styles while developing their ability to offer dynamic, compelling presentations. Her seminars and lectures have been presented at law firms, corporations, financial institutions and universities. Krauz has been featured internationally on BBC Television, and in numerous publications throughout the U.S. To learn more, please visit:

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fear public speaking

Written by Laurie Krauz

There are many techniques that I use in my work with clients to help manage the fear experienced when giving presentations, speeches or interviews.  Following is a list of what I like to call “Miscellaneous Factoids” – a short, random list of some of the helpful hints and facts I’ve accumulated over time that clients have found useful:

  • Put pictures of your children, grandchildren, dog, etc., in your notes to help relax and ground you.
  • Find the friendliest face in the audience early on and focus there whenever you need to feel more comfortable (this one is my personal favorite).
  • Remember that nervousness doesn’t show nearly as much as one would think.
  • Remember that the audience is filled with people more concerned with their own internal drama than yours!
  • Know what you’re talking about!  Practice, practice, practice.  The positive impact on emotion of feeling prepared is enormous.
  • You do not need to be perfect.  In fact, that would be a turnoff.  The audience will stay right with you if you joke and say something like, “hmm, senior moment, let me check my notes.”  That could even be funny for a 25 year old.  Studies show that audiences care much more that a speaker is genuine rather than perfect (or even funny!).
  • The ability to retain the information you are providing is very limited.  Years ago I was told that if I knew 2% more than my audience on the topic, it was all I needed because that was all they could retain.  Just remind yourself that you know at least a teeny bit more than the audience and that’s all you need.
  • Start your presentation in a way that makes you feel at ease.  It could be with a question, a story, a joke (appropriate!).  Whatever tricks you into thinking that they love you and therefore helps you relax.  This is one of those things that you’ll have to experiment with over time.
  • For some, it helps to dissipate anxiety if you meet and mingle somewhat before you begin (for others, this increases anxiety – experiment and find what works best for you).

And, always remember, practice, practice, practice!

The Support Center provides workshops and customized training in Communication and Staff Development in the greater New York area. To find out more about the Support Center’s services visit our web site at

Onboarding for Exceptional Transition Management

Claudia Zeldin is a partner at Growth for Good and an accomplished professional consultant with 30 years
of marketing and management experience. Claudia completed the Support Center/Partnership in Philanthropy’s Interim Executive Leadership Training Course in 2009 and has served in various temporary management positions. To learn more, please visit:


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Written by Claudia Zeldin

Every phase of the onboarding process with a new employee is important, from before they begin their job, through their first week, to the successful completion of their first year. In the first month, it is essential that new leaders have a strong understanding of his/her performance relative to the position and realistic expectations. Very often with new executive staff, it is assumed that they are experienced and will assume their responsibilities quickly, but success and retention will be strengthened with a first-year plan that enables new leaders to feel supported and able to take ownership.  For new Executive Directors, it will be essential that a board member carefully lead this management transition process, so a strong partnership is formed – engaged and energized by a shared mission.

Click here to view and download a PDF checklist to onboard a new member of your nonprofit leadership team:  Executive Director/CEO, Development Director, CFO, etc.

To find out more about the Support Center’s services visit our website at: or contact Carolyn Champ at [email protected]

6 Tips for Better Strategic Planning

Pat Richter has been affiliated with the Support Center since 2002 in many capacities, including as a volunteer facilitator of workshops, affiliated consultant, C.O.O. interim, and most recently the Interim Director of Consulting. She consults (PRQuickhelp) nonprofits & foundations both large and small. To Learn more, please visit

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Strategic Planning

Written by Pat Richter

Very few nonprofit leaders and Board members enjoy strategic planning, but thank goodness there are a few brave and creative people that are energized and excited by the process!

Strategic planning can be like going to the dentist; no one wants to go, in spite of feeling so much better afterwards.

Two or three year plans are the trend now because the environment in which nonprofits operate is changing so quickly. The Support Center for Nonprofit Management/Partnership in Philanthropy helps many nonprofits with strategic planning, with some investing months in the process and others dedicating a one day staff/Board retreat to banging out a plan.  Either approach can work depending on the size and complexity of the organization.

Whether your organization is taking a long or short path to strategic planning, remember to think and discuss the following key areas to insure a well-rounded and practical plan:

  1. Check in with the mission, vision, and values of the organization.  Are they all still relevant and inspiring?
  2. Review programs to insure they support the mission, are sustainable, and have impact.
  3. Assess the Board and its embrace of its roles and responsibilities. Refer to helpful materials from BoardSource and Independent Sector.
  4. Check in with infrastructure – does the staff have the facilities, equipment, and supplies that it needs? Are the staff organized in a way that makes sense? Is program space adequate? Do IT, finance, and HR functions serve the organization adequately?
  5. Most nonprofits can’t function without partners. Sometimes the biggest partner is government, or client referral sources, or schools, or in-kind service providers. Review how your organization selects and manages its partnerships.
  6. Assess financial sustainability.  What has been the revenue history and what are the expected trends going forward?  What should the Board and leadership focus on to insure financial health in the future?

A small arts organization embarked on strategic planning and prioritized locating street level office and program space in spite of this goal seeming impossible over its previous ten years. The timing seemed right, and by working with their partners, it came to fruition!

If your organization is interested in strategic planning, contact Carolyn Champ at [email protected].

Do We Really Need A Tech Committee?

Jason Hutchins, President (Managing Principle) founded Nonprofit Solutions Network
in 1998 to help nonprofits increase capacity, lower costs, and improve their overall operation through the use of technology. Learn more about them at

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Tech Icon

Written by Jason Hutchins 

In many nonprofit organizations, hardware and software is only replaced when it becomes unresponsive, a funder requires a type of report the current system can’t produce, or employees use applications they’ve discovered off the IT department’s radar (often on a personal smartphone). Meanwhile, the technology landscape has changed.  There have been major advances in cloud computing, the cost of bandwidth and data storage has fallen, nonprofit specific technology grants are on the rise, as are the availability of numerous apps for record keeping and reporting.  At the same time, requirements for nonprofits have increased and become more complex, leaving many to feel they are ‘behind the times’ even when implementing new technology.

A simple way to make IT spending strategic rather than reactive and to select technology that works well for your staff is to have an internal technology committee.  How can you possibly ask staff to participate in another meeting?  Make it a working lunch or mid-morning coffee break meeting. There is someone motivated and interested in technology in every department who will want to be part of the conversation.

Meet regularly (bi-monthly or quarterly) to share observations about what’s working well and what’s not. During the first meeting, it is a good idea to create a shared central document that details the department/function areas that are represented, contains an inventory of which databases are in use for accounting, donors, programs, marketing, etc., and for how long (how long what?). Discuss staff satisfaction and make note of known performance issues. This will help identify the need for support and staff training, as well as be  a jumping off point for brainstorming solutions and creating an action plan.

  • Properly budget and fundraise for technology
  • Find opportunities to cut expenses and receive technology grants
  • Keep an eye out for advances in technology to improve operations
  • Better define operational and capital costs
  • Help your grants department make the case to funders and agencies to pay for technology and training
  • Evaluate a potential technology’s benefits for your organization and the complexity and time to implement it?
  • Create staff buy in for implementing new technology and business process changes
  • Develop contingency plans for obstacles during implementation
  • Identify IT related organizational risks and update IT personnel policies

A working technology committee fosters collaboration and is well worth the time. For more ideas on how to implement a technology committee or other organizational changesvisit the Support Center | Partnership in Philanthropy website or contact Carolyn Champ at [email protected].

Tell Us About Your Earned Income Strategies!

There is growing interest in the nonprofit sector to learn about how organizations can diversify their revenue sources and generate more earned income. Recognizing this trend, the Support Center and Inspiring Capital are collaborating to conduct this survey about the current state of earned income strategies across their shared networks of nonprofits and funders. This survey will result in a landscape scan of how nonprofits are generating earned income and an understanding of what obstacles and needs exist in the sector. Whether you represent a nonprofit or a funding organization, consider this broad definition of earned income from Grantspace: “Earned income is revenue generated from the sale of goods, services rendered, or work performed.


Click here if you’re a nonprofit organization.

Click here if you’re a funding organization.

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Survey led in partnership with Inspiring Capital.


Smart Choices: How to Hire the Right People

Judy Lindenberger is President of The Lindenberger Group,
an award-winning human resources firm.
Learn more about them at




Written by Judy Lindenberger 

Since 1986, the Support Center | Partnership in Philanthropy has been dedicated to improving our society by increasing the effectiveness of nonprofit leaders and their organizations. As a human resources consultant who helps nonprofit organizations, I have learned from research and experience that it is important to “get the right people on the bus.”  

In the best-selling book, Good to Great, Jim Collins writes, “Those who build great companies understand that the ultimate throttle on growth for any great company is not markets, or technology, or competition, or products. It is one thing above all others: the ability to get and keep enough of the right people.”

To hire the right people, you must develop effective selection skills. Conducting a job interview looks easier than it is. According to studies based on the employment records of thousands of management and line employees, little or no correlation exists between the “positive reports” that emerge from the typical job interview and the job performance of the candidates who receive those glowing reports. However, this correlation goes up dramatically whenever interviewing becomes a structured, well-planned processone that’s integrated into an organization’s overall staffing practices.

Over the years, I have conducted numerous interviews and trained managers on effective interviewing and selection techniques. Following are a few tips to help you get started.


  • Know what you need – Determine the key competencies required for the job before you interview a candidate. Write a job description and ask your team for feedback. Create a list of questions for the interview. For example, if you are hiring a CFO, create questions that will help you determine how the person keeps up with nonprofit accounting rules and how they manage confidential information.
  • Advertise the position – Don’t just advertise in your local newspaper. Cast your net even further! Put the position on your website. Let your network know you are hiring. Use social media such as LinkedIn and Facebook.
  • Look at what works – What personality traits make someone a good fit for your culture? Is your organization laid back or formal? Do people work 9 to 5 or around the clock? Ask questions that will help you determine whether the candidate will adapt well to your organization’s culture.
  • Schedule multiple interviews – Conduct 15-minute telephone interviews to screen out inappropriate candidates. Schedule the staff members who will work one-on-one with the candidate to interview the top candidates. Ask for their feedback.


  • Ask the right questions – Dig deep to find out whether candidates have the key competencies required for the job and will be a fit with your culture. Create questions that will give you the answers you need. If time management skills are required for instance, you might want to ask: “What is your method for organizing your day?” or “Tell me about a time when you had tight deadlines. What did you do?” Compare what each candidate says to what you think is an A+ answer.
  • Close your mouth and open your ears – Too often interviewers turn an interview into a “grocery list” of their wants and needs. Ask focused questions, and then listen carefully. Take notes.
  • Go with your gut – If you did your homeworkthat is, determined the key job requirements and asked questions that would ascertain the skills requiredthe hiring decision should be a natural next step.
  • Organize your notes – After conducting all the interviews, I recommend using a simple grid to help choose the best candidate. Simply put the names of each candidate horizontally and put the job requirements or key competencies vertically. Then make up a scale from 1 to 5, with 5 being the highest rating. Rate each candidate from 1 to 5 on each of the job requirements or competencies. The person with the highest ratings is probably your best choice.

Above all else – Consider input from each of the interviewers, and trust your collective judgment. Put aside any and all stereotypes, and select the best person for the job. 

The Support Center | Partnership in Philanthropy offers change consulting services here in the greater New York, New Jersey, and Connecticut area. To find out more about the Support Center’s services visit our website or contact Carolyn Champ at [email protected].

May 4th Impact Investment Gathering

Thank you all who attended the New Jersey Impact Investing Working Group’s inaugural gathering! Since 2014, the Support Center and Rutgers Business School joined the Office of Faith Based Initiatives in a collaborative effort to build a pipeline of capital for New Jersey social entrepreneurs. The goal was to create a series of “impact investment gatherings” to highlight investment opportunities to for-profit and nonprofit social ventures that are generating financial and social returns. For more background on the initiative, please click here.

On May 4th, five NJ based social enterprises, representing innovative and diverse ventures, had the opportunity to present their business cases and the incredible impact they are having in their communities. The featured social ventures included: AgriArk, Great Goods Thrift Store, P3 OrganixRoebling Kitchen, and Soups and Sweets. Below you’ll find a few of the various perspectives represented at the forum:

Attendees learned about investment, funding, and support opportunities available to help these enterprises increase scale, serve more people and create social change. It also offered the chance to network with other organizations and enterprises addressing a wide range of social and environmental issues throughout NJ.

We look forward to making this a regular convening to continue growing this community. Stay tuned for our future 2016 events. In the meantime, please enjoy the photos captured below!



New Practice Area: The 2016 NJ Impact Investing & Social Entrepreneurship Kickoff

Over the past few years, we have realized that the social sector is evolving with a need for greater accountability, clarity around impact and a movement to a more diverse financial base. Within this space, we have seen enterprising nonprofits develop new business and earned income strategies and also make great strides in understanding how they are making the world a better place. We’re thinking of this as a loosely defined “impact investment” space where impact-oriented funders and donors can connect with high-impact organizations. On Friday, February 26th over 60 social entrepreneurs gathered for an all-day kick-off event for the 2016 NJ Social Entrepreneurship Kick-Off. The meeting opened with an overview of resources currently available to social entrepreneurs.

  • Nancy Eberhardt of Pro Bono Partnership spoke of the legal resources available and commonly encountered questions including: tax issues, for-profit vs. nonprofit structures, guidelines for joint ventures and avoiding conflicts of interest and public support rules.
  • The Support Center alerted participants to upcoming events including the 2016 Social Enterprise Training Series as well as the May 4, 2016 NJ Impact Investment Gathering to be held at Rutgers Business School  in Newark, NJ.
  • Eddie LaPorte, Director of the Office of Faith Based Initiatives, spoke about the state of NJ’s support for development of Social Entrepreneur Ventures (SEVs) to create innovative approaches to address social issues and their upcoming application deadlines.
  • Professor Jeff Robinson of Rutgers Business School led a session on new developments in social enterprise and also spoke about relevant programming with the Center for Urban Entrepreneurship and Economic Development in Newark, NJ.
  • A panel featuring Interfaith Neighbors and the Kula Café; the Jewish Federation of Southern New Jersey and Soups and Sweets; RISE and the Greater Goods Thrift Store;Prevent Child Abuse NJ and Parent Universe; and Elijah’s Promise and the Better World Market explored the successes and setbacks of new business models.
  • Key points discussed included the tension between an existing organization and a newventure and the allocation of resources, the need for marketing, the role of the board in understanding and supporting a social venture and mission alignment, the (in)ability of nonprofits to invest sweat equity into a social venture and the key role of volunteers to subsidize operations, ethical considerations and when to make the hard choices about keeping a social venture up and running vs. discontinuing the effort.

The afternoon was spent with participants informing the development of the Support Center’s capacity building plans going forward.