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Leadership and Crisis Communication in Difficult Times

June 30, 2020 @ 3:00 pm - 4:30 pm EDT




A leader’s communications – in actions and words – are critical during crises. Team members, employees, and clients all need clear, honest, and timely communications. Leaders play a critical role in stopping rumors and limiting misinformation. Key stakeholders (employees, clients, and partners), need timely information and should not be sheltered from then truth. They strongly desire knowledge about the organization’s future: where it’s heading, what its economic future looks like, and what its leaders see as the short- term plan to get the organization through tough times.

Join us for an interactive web meeting to explore:

  • Critical elements of communication to keep everyone on the same page
  • What “good communication” looks like.
  • Actions leaders can take to limit rumors and misinformation.

Who should attend:

  • Nonprofit CEOs and Executive Directors
  • Nonprofit Board Leaders
  • Senior Leaders in Nonprofit organizations
  • Nonprofit Development & Communications Leaders


Pat Richter is an Affiliated Consultant with the Support Center. An experienced nonprofit leader, Pat has held the positions of Director of Planning and Community Services for the National March of Dimes, and Director of Disaster & Social Support Services for the American Red Cross in Poughkeepsie, N.Y. Along with her work with the Support Center, Pat has provided services for such clients as the National Birth Defects Prevention Network, Connecticut Health Foundation, America’s Second Harvest (now Feeding America), Westchester Community Foundation, Annie E. Casey Foundation, Monmouth Arts Council, and Girl’s Inc. Pat holds an MPA from Pace University with a Health Care Specialty.

Don Crocker is a Senior Fellow and the former CEO at the Support Center. Don is nationally recognized as a leader in the areas of board and leadership effectiveness, leadership transitions, and nonprofit redesign. He was formerly an associate consultant for BoardSource in Washington, D.C. and served on the Board of Grantmakers for Effective Organizations (GEO). A small sampling of the nonprofit organizations and foundations Don has worked with include the Services for the Underserved (S:US), New Community Corporation, Robert Wood Johnson Foundation, Rockefeller Philanthropy Advisors, The Clark Foundation, the Prudential Foundation, and the JPMorgan Chase Foundation. Don holds an M.S. in Leadership and Strategic Management from Manhattanville College, is an adjunct professor in the Heyman School of Philanthropy & Fundraising at NYU, and was a Frank Whitely Lecturer for the Association of Fundraising Professionals in New Jersey.

Email [email protected] with any questions! 

Registration is required. Please be advised that by registering for this event, unless we hear from you otherwise, we will include you as part of our regular electronic mailing list. Please also be advised that the event may be recorded or photographed by Support Center for Nonprofit Management (Support Center). By enrolling for this event, you hereby: (1) give consent for Support Center or any third parties to use your photograph or image in its print, online and video publications; (2) release Support Center, its employees and any outside third parties from all liabilities or claims that you might assert in connection with the above-described uses; and (3) waive any right to inspect, approve or receive compensation for any materials or communications, including photographs, videotapes, website images or written materials, incorporating photos/images of you. To revoke this waiver, please email Operations Associate, Gabriela Barria, at [email protected].


June 30, 2020
3:00 pm - 4:30 pm EDT
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