The COO must be a leader who is able to help others at Bridge Street deliver measurable, cost-effective results that make the vision a reality. Importantly, the successful COO will have the skills, sensitivity, and personal confidence to tap into the power that each member of the team brings to this mission. While it is essential that the COO bring efficient and effective systems to increase the productivity of the organization, is it also critical that the team retain the creative spark that drives the mission and vision of our organization.
The COO will have the following responsibilities:
Serves as a key member of the Leadership Team providing direction and oversight as the internal leader of the organization.
Coordinate the annual programs and operations plans and budgets.
Lead the performance management process that measures and evaluates progress against goals.
• Increase key impact measurements
Provide for all staff a strong day-to-day leadership presence.
Lead, manage and supervise the organization’s Directors and Managers as follows:
• Programs—Direct report to the COO
Leads Community Engagement staff in the development of diverse volunteer and civic engagement opportunities to ensure that such efforts align with Bridge Street’s program goals and strategies.
• Administration, Technology and Human Resources—Direct report to the COO
Work closely with Bridge Street’s Human Resources provider to instill a human capital development and “coaching” culture within the organization; upgrade human resources functions including: training, development, compensation and benefits, employee relations, performance evaluation and recruiting.
Leads the development of Bridge Street’s diversity, equity, and inclusion practices.
Recruits, trains, and supervises a diverse team of staff, volunteers, and community experts for full execution of community impact, engagement, and related activities.
Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organization overall.
Adding capacity for an Administrative officer/manager position with primary responsibility for these functions.
• Development/Fund Raising—Function reports to President & CEO; dotted-line reporting to COO on:
Development and implementation of systems for reporting, measurement and supporting revenue generation.
Administrative aspects including proposal preparation and granting writing.
Development of sustainable revenue sources and ensures that grants and contracts provide full cost recovery.
Development and adoption of inclusive marketing and communications strategies to maximize donor and community engagement as well as unrestricted giving to Bridge Street.
• Finance—Function reports to President & CEO; dotted-line reporting to COO on:
Development of comprehensive programs and operations plans and budgets.
Development of performance management process that measures and evaluates progress against goals.
• Real Estate Development—Function reports to President & CEO; dotted-line reporting to COO on:
Development and expansion of office facilities.
Coordination on delivery of program services to Bridge Street tenants.
Supports the President & CEO on Board governance activities including but not limited to recruitment, new member orientation, continuing education, self-assessment, and coordinating with Development/Fundraising team.
Assumes responsibility for special projects and efforts and assists the President & CEO by representing them as requested.
Visibly demonstrates Bridge Street values of agility, equity, service, integrity, collaboration, and accountability.
Maintains established organizational policies, procedures, and objectives.
Performs other duties as requested.